How many clients do you have? How many could you have? How many potential customers called in, asked questions? How many of them will eventually place an order? Are all of them happy with the service? What are the chances for them to switch to another vendor? What happens with the clients if their assigned consultant leaves your company? A CRM, Customer Relationship Management system gives you right answers to these and many similar questions.

CRM System is more than an EIS, it is a life-style for your company when all the activities held are customer-centered. We are providing the informational endorsement for that.

CRM System centralizes all information pertaining to a customer (potential or current one) that is, all phone communications, correspondence, messages, documents exchanged. You are in possession of the complete customer history and are able to plan future action items, time to give a call, time to provide a product update.

Custom CRM that we build for you will let you to achieve more customer satisfaction as well as to boost the effectiveness of departments of direct customer contact (sales, online store, services and marketing). Our solution will allow a symbiosis of formal treatment and individual approach to each customer.

What a CRM System Buys You:

• a unified repository for all information pertaining to your customers;
• customer-related data is not owned by a manager: customers are not lost or forgotten when a manager leaves the company;
• more transparency of sales, marketing and client servicing;
• more accurate management decisions based on complete, well structured and up-to-date data;
• ability to leverage the impact of human factor;
• fast adoption by the personnel due to transparent business processes and easily accessible information;
• greater competitiveness due to faster reaction to a changing market environment;
• improved capitalization of your company.

Primary Goals of a CRM System Are to:

• increase sales;
• increase the number of returning customers;
• increase customer loyalty;
• lower customer acquisition costs;
• optimize marketing campaigns.